All purchases on our website over £20.00 will be sent Free of Charge by Royal Mail Tracked 48 and are posted out the same day as the order, so long as the order is made before 1pm. If not, the order is posted the following day. Please take note of the stock message displayed on each individual product page.
Orders under £20.00 will be sent by Royal Mail Tracked 48 and a charge of £2.90 will be added to your order. Orders over £40.00 will be upgraded to Royal Mail Tracked 24 Free of Charge, however, delivery can take between 2-7 working days on all items dispatched.
Any problems with delivery should be followed up with Royal Mail as this is beyond our control. Royal Mail don’t classify an item as lost until 7 working days after the due date for Royal Mail Tracked items and 5 working days for Special Delivery Guaranteed.
Royal Mail will supply you with tracking information, however, this can also be requested by emailing firstname.lastname@example.org.
Please note that you must be available at the delivery address to sign for your parcel if your order is over £40.00. If you are not available to receive your order, a card should be left for you to collect your parcel at your local Post Office for a limited time. Once this time has elapsed, your parcel may be returned to the pharmacy. Postage costs cannot be refunded in this scenario (even if your order is over £20.00 and therefore qualified for free delivery).
Lastly, whilst we endeavour to process and dispatch orders within 24 hours, this period may vary subject to stock. Selecting Royal Mail Special Delivery does not mean your order will be processed any quicker.
The closer to Christmas it gets, unfortunately we cannot guarantee delivery times due to Royal Mail’s work load increasing.
Please consider ordering early to save disappointment.